JOB TITLE: ROOM ATTENDANT

USUAL TIME OF WORK SHIFT: Varies with facility needs. Some full-time positions and
some part-time positions

BREAKS: Two breaks, and one ½ hour lunch

OVERTIME: Seldom

MACHINES USED: Household-type vacuum cleaner

TOOLS USED: Mops, brooms, extendable wands, cleaning items

ASSISTIVE DEVICES: Cleaning supply pushcart

SAFETY CLOTHING/EQUIPMENT: Employee Uniforms

SKILLS & ABILITIES REQUIRED: Speak, read, write, and understand the primary
language(s) used in the workplace

DESCRIPTION OF WORK PLACE/WORKSTATION:
The work takes place at a variety of locations at a hotel facility. The surfaces at the locations are cement,
carpeted, tiled, or have wood flooring. Most of the work locations are both well-lit and temperature
controlled. The Room Attendant may be exposed for limited periods of time to various weather
conditions when cleaning landings and other outdoor areas. The areas where the Room Attendant
performs most of the cleaning are guest rooms, bathrooms, lounges, lobbies, landings, elevators,
stairways, kitchens, and locker rooms.

DESCRIPTION OF JOB TASKS/PURPOSE:

The Room Attendant’s primary responsibility is to clean areas at the hotel facility where guests have spent or will spend time during their stay. The Room Attendant counts and transports linens to and from guests’ rooms. He/She replenishes supplies such as drinking glasses and writing supplies in various rooms. The Room Attendant dusts furniture and equipment, polishes metalwork, washes windows, walls and doors, and empties waste baskets and ash trays. He/She vacuums carpets and upholstered furniture, and scrubs, waxes, and polishes floors using brooms, mops, and vacuum cleaners. The Room Attendant replaces light bulbs, and replenishes bathroom supplies. He/She transports trash to the waste disposal area. He/She may be required to move furniture, hang drapery, and roll carpet when necessary. Other duties may be required as directed by the manager or supervisor.

On a typical day, the Room Attendant performs the following duties:

1. Sorts, counts, folds, and transports linens to various site locations.

2. Makes beds in guest rooms.

3. Replenishes supplies (i.e. drinking glasses, writing materials, bathroom supplies, etc.).

4. Cleans rooms, kitchens, lobbies, lounges, bathrooms, landings, elevators, stairways, locker rooms, and other work areas.

5. Sweeps, scrubs, waxes, and polishes floors.

6. Cleans rugs, carpets, upholstered furniture, and draperies.

7. Dusts furniture and equipment.

8. Polishes metalwork.

9. Washes windows, walls, door panels, sills, ceilings, and woodwork.

10. Empties waste baskets.

11. Cleans ashtrays.

12. Transports trash to waste disposal area.

13. Replaces light bulbs.

14. Other duties as assigned by manager or supervisor.

• Previous hotel housekeeping experience preferred but not required
• Ability to work as a team
• Good Communication and Customer Service skills
• Ability to pull and push work-related equipment, such as a loaded housekeeping cart over uneven and sloping surfaces
• Ability to bend, twist, stoop, and pull
• Ability to sit, stand, walk, or kneel for a long period of time
• Ability to manipulate, turn, and grasp objects of different sizes and weights
• Ability to follow verbal instructions
• Ability to work independently without direct supervision and manage time efficiently